Refund policy

We want you and your pet to love your order. If something isn't right, we'll make it right.

Damaged, defective, or wrong items: If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, your choice. You won't need to return the item.

Changed your mind? You can return unused items in their original condition within 30 days of delivery. Email us first and we'll send you return instructions. Return shipping costs are the customer's responsibility for change-of-mind returns. Once we receive and inspect the return, your refund will be issued to your original payment method within 5-10 business days.

Order never arrived? If your tracking hasn't updated in 10 business days, or your package is marked delivered but you can't find it, contact us and we'll help locate it or send a replacement.

Contact: cozypawssto@gmail.com